Experience Dubrovnik (referred to as the AGENCY) acknowledges and appreciates your right to confidentiality of personal data and is obliged to preserve the security of data collected through the site www.experience-dubrovnik.com.
AGENCY collects, processes and keeps your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. Data will not be passed on to third parties or exported to third countries except if necessary for the realization of the contracted services (accommodation, airline, transfer, insurance).
We will consider that further use of http://www.experience-dubrovnik.com/ web site is your acceptance of all the conditions described below.
2. PERSONAL DATA USE
Your personal information is collected and used only on the basis of the information you have voluntarily provided to the AGENCY by sending a query (when you send your inquiry, personal information will be used, such as: first name, last name, e-mail) and in the case of confirmation of reservation (please read a description below).
Collected personal information is kept in electronic form, but in the case of package arrangement confirmation and a payment, the personal data are printed on the deposit payment invoice and the final invoice (name of the reservation holder, address of the residence), only for bookkeeping purposes, as well as on printed vouchers for travel services agreed (name and surname of all participants) and all appropriate technical and organizational measures are applied to prevent personal data violations. Received emails with your personal information will be used by AGENCY only for the purpose of meeting your requirements.
When confirming the booking agreement, we will need the personal data of the reservation holder who must be an adult person (name and surname, date of birth, address of residence, contact telephone, e-mail etc.) and a personal data of other guests in the group (name and surname, date of birth). Only the necessary information (name and surname of all participants of the trip) will only be available to partners in realization (accommodation, transportation and other travel and trip services).
Cookies allow AGENCY to collect statistical data on user behavior at www.experience-dubrovnik.com (for example, in which parts of our web page the users stay the longest and the shortest), which Internet browser is used etc. (i.e. Internet Explorer, Opera, Safari, Google Chrome, Firefox).
The cookies are a small set of data sent from the server www.experience-dubrovnik.com to the user’s computer, and serves as an anonymous identifier. Cookies are also used for easier navigation through the Internet. Cookies are not used to access user data or to track user activity after leaving www.experience-dubrovnik.com.
www.experience-dubrovnik.com contains a link to the Facebook, Instagram and TripAdvisor. Accordingly, we would like to alert the users to consider that the AGENCY can not be held liable for the privacy of the mentioned Internet sites. Therefore, we encourage users to read the Privacy Statement of each Internet site they access.
The AGENCY takes all security measures to protect the user’s information, during data entry, transfer, data processing and storage. Access to data is limited only to those employees who are required to do business activity.
Users at any time have the right to request information about how their personal data are processed by the AGENCY, or to modify or delete them, by sending a request to e-mail: firstname.lastname@example.org
7. NOTIFICATIONS ON CHANGES